Account Deletion

Last Updated: July 20, 2026

This page explains how to request deletion of your Rize account and associated data. Rize is a mental health and wellness application operated by Rize. You can delete your account at any time.

Option 1: Delete in the app (recommended)

In-app deletion is immediate and removes both server-side and on-device data.

Open the Rize app and sign in.
Go to Settings.
Tap Delete account.
Confirm the deletion when prompted.

Your account and associated server-side data are permanently removed, and all local data on your device (journals, mood entries, chat history, preferences) is wiped.

Option 2: Request deletion by email

If you cannot access the app, email us from the address associated with your account:

contact@rizeapp.ca

Include the email address you used to sign up. We will process your request within 30 days.

Note: Email-only deletion removes your server-side account and data. Wellness content stored only on your device (journals, mood entries, check-ins) is not automatically wiped unless you delete your account in the app or uninstall Rize from your device.

What data is deleted

When your account is deleted, we permanently remove the following server-side data:

Your account and profile (email, display name, avatar)
Community posts, comments, and reactions
Friend connections and friend challenges
Activity metadata and login history
Blocks and content reports you created
Favorited chats and challenge progress

When you delete via the app, we also wipe all on-device data: journal entries, mood and check-in content, AI chat history, and app preferences.

What may be retained

Crash and performance diagnostics: Anonymized diagnostic data sent to Sentry (when enabled) may be retained for a limited period and is not linked to your identity after account deletion.
Server operational logs: Technical API logs used for reliability and security may retain chat or session data for a limited period without your account user ID. These logs are not part of your user profile and are deleted or rotated on a schedule.

Questions

For questions about your data or this process, contact us at contact@rizeapp.ca or read our Privacy Policy.